A couple of weeks back I bought a Replay TV unit from their web site.
It was a referbished 4504 (40 hr) unit. I delayed getting it on sale as $$$ was tight, so I missed the $80 price.
When I bought it it was back up to $125. Four days later it was $99. By the time it arrived, there was another online coupon bringing it back down to $80. So I wrote them an e-mail and found out just now that they will credit the difference to me. Neat! The unit requires activation - $13 per month or $300 for life. OK, I knew that going in, but I posponed doing it until I heard back about the $45.
On Sunday the unit broke down. Nothing but "Please Wait" on the screen and no way it would re-boot.
Tonight I called tech-support. Got a very nice Indian woman who went through all the steps and determined that the unit was NG. She checked stock - no more 4504 units, so she upped me to a higher level to see what they could substitute. (40 min on the phone at this point - not toll free, but I was using my cell). I talk to the gentleman in the new department, and yes, there are no more 4504 units. OK, how about a 4508? (80 hr) nope. 5504?(next generation 40 hr) nope. He puts me on hold for about 10 min and comes back saying he can send me a 4040. OK, I say, what's that one? He says "It's pretty much the same as you have, but (my caps) THERE'S NO ACTIVATION FEE" Which means no $300 (or $13/mo)!! Just plug it in and go!
So I've gotten the best of the best - the unit that has the features I want, for the lowest price offered, and no additional costs!
Sometimes it does work out!